Why do referrals "return"?

There are two reasons a referral might be labeled as "returned" within your data.

1. They were referred twice.

2. The office is referring patients with an office device or personal device, rather than from the patient's phone.

Number one is just fine and you will see this occasionally. Number two means your referring offices needs more training.

All you need to tell them is tap the Bright card to the patient's phone, NOT an office device.

Why?

There are 2 reasons:

1. This allows the data to stay "clean" and specialists have a record of every single referral made. If a referring office refers patients through an office phone or iPad over and over again, the data will keep over-writing itself, leading to missed referrals and confusion.

2. This gives the patients the information about the referral so they feel more in control of their medical care and are more likely to follow-through with the care recommended for them.
   

Check out this video for more details.