Have you ever been to a doctor's office with 4 small children in tow? No? Then no complaining about wait times from you. Let me paint you a picture.
It's 3:30pm on a Thursday. Any parent can tell you that this particular time is when the devil works. The kids are tired from a long week. They are hungry. They are dirty. They are cranky. Frankly, they make even the most devoted parent question all of their life choices.
My particular bunch of "blessings" had been crammed in a 6x10 exam room (I know this because we had recently discovered that one of our feet is about the same size as a foot and had passed some time measuring items in the room). Anyway... it had been 42 minutes. My pre-packed snacks were long gone. The activities bag lay demolished under an exam room chair. We had been to the bathroom 3 and a 1/2 times. How do you get a 1/2 when it comes to going to the bathroom, you ask? That's when someone doesn't actually make it in time. Joy!
At last the doctor was in our room. Turns out we needed a referral to an ENT. The doctor was telling me about said ENT at the same time my 3 year old was crawling underneath the exam table. She was writing down the doctor's name on a small piece of white paper while my 5 and 7 year olds were fighting over who could crumble the exam table paper more loudly. (Have I mentioned how much control over my kids I have?)
The doctor (whom I adore, actually) handed me the piece of paper and flew out the door. Likely late to her next appointment and excited about leaving the cacophony of sound in our 6x10 cell. I quickly shoved the paper into one of our bags and hustled all 5 of us out the door and into the blissful open space of the parking lot.
Appointment over. Referral received. Except not quite. Because I never found that piece of paper again. I had no recollection of the doctor's name. No idea about their location. I couldn't even remember what I should be sure to ask the doctor about because... well, you know why. If not, please re-read the above paragraphs describing the scene.
So, I forgot about it for about a week. Then tried to (unsuccessfully) log-in to our patient portal. Then gave up and called. Then left a voicemail. Then received a voicemail instructing me to call back. And then, about 3 more phone calls later, actually received the referral information. I was exhausted and just oh-so excited about undertaking another doctor's office experience.
This is why Bright Referral was born. So no one needs to go through this again.
Tap the card.
Save the information for later.
Set a reminder.
Schedule right then.
Ask the new doctor to contact you instead.
Figure out where they are located.
It is SO. MUCH. BETTER.
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